Plex Consulting, LLC
Client Engagement Manager
Seeking a high-performing, strategic Client Engagement Manager to lead one of our most important client relationships. This person will serve as the day-to-day face to the client, ensuring strong stakeholder engagement, high-impact delivery visibility, and account expansion through insight-driven relationship management.
Key Responsibilities
1. Client Engagement & Reporting
- Lead Quarterly Business Reviews (QBRs) with PMI stakeholders: prepare agendas, collate strategic metrics, showcase delivery progress, and surface innovation opportunities.
- Develop and send monthly progress reports, dashboards, and stakeholder-specific updates that align our delivery with client KPIs and business goals.
- Be the communication bridge between client teams and internal delivery leadership.
2. Stakeholder Management & Mapping
- Build and maintain a stakeholder map (promoters, neutrals, detractors) across Clients business, data, tech, and procurement functions.
- Continuously assess stakeholder sentiment and develop tactical engagement plans to shift perception toward strong advocacy.
- Act as a trusted advisor—understanding personal motivations, political dynamics, and business pressures.
3. Insight Generation & Strategic Enablement
- Actively surface internal delivery insights (e.g., team bottlenecks, technical risks, missed opportunities).
- Translate delivery milestones into value communication tailored to clients context.
- Identify and recommend new use cases, delivery models, or solutions aligned with clients broader business transformation and smoke-free future goals.
4. Operational Excellence
- Ensure SLAs, KPIs, and contract terms are proactively met and exceeded.
- Coordinate with delivery leads, solution architects, and data teams to stay ahead of potential issues or changes in scope.
- Drive a cadence of continuous improvement in ways of working across engagements.
10% Travel Required
Ideal Candidate Skills
Experience | 6–10 years in client-facing roles at consulting firms, system integrators, or technology solution providers. Prior experience in managing Fortune 500 or complex enterprise accounts is a must. |
Industry Knowledge | Exposure to regulated industries like Consumer Packaged Goods (CPG) preferred. Understanding of data & analytics or AI solution lifecycles is a strong plus. |
Growth / Sales Mindset | Able to navigate sensitive stakeholder dynamics and political landscapes to solve discrepancy and identify solutions. |
Communication | Strong written and verbal storytelling skills. Comfortable in boardroom discussions and one-on-ones alike. |
Analytical Mindset | Comfortable working with delivery and data teams to interpret reports and identify trends worth surfacing to the client. |
Bias for Action | Proactive, self-driven, capable of operating with limited oversight while keeping leadership informed. |